Massachusetts Auto Insurance FAQs

Here are some of the frequently asked questions we have received regarding Mass Auto Insurance.

1) After my auto is declared a total loss, do I have to pay an insurance premium?

Answer: Yes. Until the policyholder returns the license plates to the Registry of Motor Vehicles, the automobile is considered insured.  If your auto was stolen or destroyed in a fire, you must then go to the nearest Massachusetts Registry of Motor Vehicles and get a stolen or lost plates receipt. Once you have obtained this receipt, it must be presented to your insurance company to avoid paying any additional premium and cancel your insurance policy.

2) Are there time limits for the settlement of collision or comprehensive claims?

Answer: Although there are no specific  time limits set in place for the settlement of claims, insurance companies are required to pay all claims in a "prompt and reasonable" manner.  Claims that require extended investigation could take a lot longer to settle so the time may vary from claim to claim.   Other factors include inclement weather which often causes more accidents and thus more claims filed and the process in turn takes a bit longer in these circumstances as well.

3) Can I keep my auto even if  my insurance company has declared it a total loss if have a comprehensive claim, collision or limited collision?

Answer: You can negotiate with your insurance company to buy your auto for the salvaged value agreed upon, but your company has the option to take away the title to your auto when it wants to issue payment of your claim. The insurer is entitled to any salvage value the auto may have.

4) Am I covered for the loss of an unknown object that damaged my windshield?

Answer: If your auto is covered with comprehensive insurance you are covered for the entire amount of the damage to your windshield. Keep in mind, this would not apply if you opted for a $100 deductible for glass breakage. (The $300, $500, or $1000 deductible for comprehensive coverage does not apply to a glass loss.)

5) When I renew or purchase a Massachusetts Auto Insurance policy, may an insurance company request a down payment in advance? Can I pay my premium monthly?

Answer: An insurance company could request that you pay up to a 30 percent down payment of the annual premium before the renewal or issuance of your insurance policy.  Many companies offer an installment payment plan for the balance of the premium.  Check with your Massachusetts Independent Insurance Agent to see what options are available.


 

This information is general in nature and it is possible that it does not apply to your specific situation. For the most up-to-date information, check with your insurance agent or Division with your specific position.